Shipping & Delivery Info

First off, if you've ordered multiple items, you're amazing. Our system will automatically calculate the combined weight of your order and work out the shipping cost at checkout.

Processing Times

• Ready-made items: Dispatched within 5 working days.

• Handmade items: Please allow up to 1 to 2 months depending on current workload. Delays can sometimes happen but I’ll  do my best to keep you updated.
   

If you’re ordering as a gift and need it by a certain date, just contact us. We’ll do our best to help where we can.
 

You’ll receive a dispatch email with tracking when your order is on its way.
 

Delivery Times
 

UK Orders
Please allow up to 5 working days after dispatch to arrive. It's usually 2 to 3 working days.
 

International Orders
Delivery usually takes 15 to 21 working days after dispatch by airmail.
We wish postage for heavier items like mugs was cheaper, but unfortunately it’s just down to the item weight and postal costs.

Important Info
 

• If your order is sent to a workplace, we can’t be responsible for anything lost or misplaced after delivery. We recommend using a home address to be safe.

• If your delivery address is incorrect or incomplete, we won’t be able to refund or replace the order unless reposting costs are covered. Please double-check your details before ordering.

• If your order hasn’t arrived within the estimated timeframe, please reach out via the Contact page. We’ll do our best to sort it out.

• If more than 60 days have passed since dispatch, we’re sadly unable to replace or refund lost parcels.

Got special requests for how your parcel is shipped? Leave us a note at checkout and we’ll try our best to help.
 

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RETURN & EXCHANGE POLICY

I work hard to make sure everyone who orders from us is 100% in love with their purchase and happy with the service. Please contact us within 14 days of receiving your purchase if you are in anyway dissatisfied with your order and we'll do our best to resolve the problem.

Any order lost or to be returned that is over 90 days old we sadly cannot offer any form of refund or replacement