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  • 🔮 What’s included in a tarot reading?
    Each reading is written and intuitively pulled just for you. You’ll receive a PDF via email. The reading also includes a reflection. mantra, colours. which is easily printable at home if you'd like to keep it on your altar.
  • 🌈 Can I buy a reading as a gift for someone else?
    Absolutely. Just include their name, pronouns, and any special notes at checkout. You can even request a custom message if you'd like the reading sent directly to them.
  • 🩹What kind of stickers do you sell?
    All sorts! I make original Creepies designs and fandom-inspired art. Each sticker is designed, printed, laminated, and cut by my trusty Cricut. They’re made from high-quality matte vinyl and perfect for journals, laptops, or anywhere that needs a little weird joy.
  • 🎁 Do you offer gift wrapping or gift notes?
    I sure do! Just leave me a note at checkout and I package all your orders like a spooky little present already, but I can make gifts extra special complete with a handwritten tag if you’d like. Just let me know what you want the tag/note to say.
  • 💸 How much do custom pieces cost?
    Prices vary depending on the complexity of your idea. A simple piece may start around £35, while more detailed or larger characters will be more. Once I’ve seen what you have in mind, I’ll send over a quote and time estimate.
  • ✨ Can I request a custom piece?
    Yes! I love bringing your ideas to life. Please get in touch via my contact form with your ideas, and I’ll let you know if I can take it on, and give you a quote. Payments for commissions are taken via PayPal. I’ll need your PayPal email to send over your invoice. If you don’t have a PayPal account, that’s no problem, I can still send the invoice to your regular email address, and you can pay securely through PayPal using a card. This keeps both of us protected.
  • 💻Do you sell digital downloads?
    Yes! I offer printable tarot spreads, affirmations, and magical reminders, including my Daily Journal Tarot Page to help you reflect and track your pulls. They’re easy to download and reuse, perfect for journals, rituals, or a little boost when you need it. I’m also working on more printable magic, so keep an eye out for new additions soon!
  • 🧼 How do I care for my Creepies?
    Keep your Creepies somewhere safe, dry, and out of direct sunlight. They're not toys, so please don’t let small children or pets nibble on them... no matter how tasty they look. If they get a little dusty you can get a slightly damp, clean soft paint brush or makeup brush and banish the dust gently.
  • 🖌️ Can I fix a broken Creepie myself?
    If a limb or horn has snapped off in transit or from a tumble, you can try a tiny dab of superglue, but if you're unsure, just message me! I can often guide you through a little Creepies first aid or help with a replacement if needed.
  • 💔 What if my order arrives damaged?
    I pack everything as carefully as I can, but if your order arrives with damage, please get in touch within 7 days and I’ll do my best to help.
  • 🌱 Can I put my Creepies outside or in the garden?
    Not unless you want them to come back as very sad ghosts. Creepies aren’t waterproof or weatherproof, so they’re best kept indoors.
  • 🐱Are Creepies safe for children or pets?
    Nope - they may look tasty, but they are not edible or suitable for small hands or curious paws. They’re decorative art pieces, not toys.
  • 🛒 How long will it take to receive my order?
    Most ready-to-ship items are posted within 1 week. For handmade and custom orders, please allow up to 8 weeks while your creep is lovingly sculpted just for you. You'll get a notification when your order is on its way.
  • 🌍 Do you ship internationally?
    Yes! I send Creepies all over the world... except the EU at the moment. Due to the current VAT and customs headaches, I’ve had to pause shipping to EU countries. It’s something I hope to revisit in the future, but for now I’m focusing on countries I can ship to smoothly and safely. Shipping costs are calculated at checkout based on the weight of your order.
  • 📮 How is my order shipped?
    UK small parcel orders are sent via Royal Mail 48 Tracked. UK Letters and large letters are sent 2nd class International small parcel orders are sent via International Tracked. International Letters and large letters are sent International Standard Each item is packaged safely and snugly. Letters are packed in a hard backed envelope Large Letters are packed in a Large Letter Box Small parcels are packed in a double walled 6x6 / 9x6 / 12x9x6 box depending on the size of your order. All fragile items are gift boxed and snuggled within a bed of soft, quality shredded tissue paper. And wrapped in bubble wrap tissue and honeycomb recyclable paper.
  • 💌 Do you offer free shipping?
    Yes! UK: Free shipping on orders over £50 International: Free shipping on orders over £100 Digital items and tarot readings are always free to send, of course!
  • ❌ What’s your returns/refunds policy?
    I work hard to make sure everyone who orders from Creepies is 100% in love with their purchase and happy with the service. Please contact me within 14 days of receiving your purchase if you are in anyway dissatisfied with your order and I'll do our best to resolve the problem. Any order lost or to be returned that is over 90 days old we sadly cannot offer any form of refund or replacement
  • 📦 Do you accept returns?
    I don’t accept returns on handmade pieces, custom orders, or digital downloads. However, if you've ordered non custom items like stickers or pins and need to return them, I may be able to help. Returns must be requested within 14 days of delivery, and items must be unused and in their original condition. The buyer is responsible for return postage. If you're unsure, just get in touch and I’ll talk you through it.
  • 🔁 Can I cancel my order?
    If your order hasn’t been started yet, I’m happy to cancel it. But once I’ve begun working on a custom or handmade item, I can’t offer cancellations or refunds. Please get in touch as soon as possible if you need to change something.
  • 🧾 Do you offer refunds for digital downloads?
    Sorry, I can’t offer refunds for digital files once they’ve been downloaded. If you have trouble accessing your file or something’s gone wonky, message me and I’ll get it sorted.
  • 🧵 I received a different colour than I expected, can I get a replacement?
    All listings clearly state that the photos are examples only, and that colours and features will vary unless a note is left at checkout with your preferences. By placing an order, you agree to these terms. I do not offer replacements or refunds in cases where no colour preferences were stated, and the item has been made and shipped as described. However, if you did leave a note with your chosen colours and I missed it, please get in touch and I’ll be happy to arrange a return and send the correct version out to you.
  • 🖋️ Can I get a tattoo of your artwork?
    Yes, but please ask first! I'm always honoured when someone wants to get my art tattooed, but I'd love to know which piece you're using. Just drop me a message for permission before you book in.
  • 📸 Can I share your work online?
    Absolutely, but please credit me! If you post a photo of my work or share anything I’ve created, be sure to tag or mention @CreepiesOfficial as the artist. It means the world and helps more spooky souls find me.
  • ✅ What if I’ve bought a logo or design from you?
    If you’ve purchased a custom logo or commissioned design for your brand or business, full rights are transferred to you once payment has been made in full. Until then, I retain all rights to the artwork.
  • ❌ Can I resell or reuse your art?
    Nope. You may not resell, edit, copy, or pass off my work as your own. This includes my clay creations, prints, stickers, illustrations, and any digital downloads. Everything I make is protected under copyright.
  • 🤝 Do you accept sponsorships or collaborations?
    I’m always open to the right kind of magic! If you think your brand, product, or idea would be a great fit with Creepies, feel free to reach out. I’m especially keen on supporting fellow indie creators, spooky-themed projects, and small businesses with heart.
  • 🧪 What kinds of products or projects do you work with?
    I’m most drawn to things that align with my work, witchy, weird, heartfelt, handmade, or horror inspired. I only share things I genuinely love and would use myself, so if you’re not sure, feel free to ask!
  • 💌 How do I get in touch about a collab?
    Send an email to creepies@live.com with a bit about who you are, what you’re proposing, and how you see us working together. I’ll get back to you as soon as I can.
  • 💸 Do you charge for promotion?
    Sometimes, yes! I’m happy to accept gifted items if they’re a genuine fit, but for dedicated features or sponsored content, a fee may apply. Each collab is handled on a case-by-case basis, depending on the scope of the project and the time involved.
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